1. How Our Fees Are Structured

Our fees fall into three separate categories, each treated differently for refund purposes.

The Application Processing Deposit of $100 is collected at signing to confirm commitment before shortlisting begins. It is not a consultancy fee. It is refundable in defined circumstances set out below.

University application fees plus a 12% service charge are the fees charged by universities, collected on your behalf and paid to them, together with our transaction charge. These are not refundable once submitted.

The consultancy fee of $1,000, payable in two instalments, is our fee for professional services. Its treatment is set out in sections 4 and 5.

2. The $100 Application Processing Deposit

This deposit is collected before we begin shortlisting universities for you.

It is fully refundable if we cannot reach agreement with you on a final university and course selection.

You have 14 days from receiving your shortlist to confirm or decline the selection.

If no agreement is reached in that period, we refund the full $100 within 7 business days.

If you approve the selection, the $100 is credited in full against your university application fees and becomes non-refundable from that point.

3. University Application Fees

University application fees are set by the universities themselves. We collect them on your behalf, bill them at cost, and add a 12% service and transaction charge.

Application fees are non-refundable once an application has been submitted to an institution. We cannot recover them from the university.

The 12% service charge is non-refundable once applications have been submitted.

You receive an itemised bill of actual per-university fees before any payment is collected.

University tuition and living costs are paid by you directly to the university and fall outside this policy entirely.

4. Consultancy Fee — Instalment 1 ($500)

Due after university admission has been secured, before the visa process begins.

Refundable in full if you cancel before the visa process has commenced.

Non-refundable once the visa process has commenced, as the work it pays for has by then been performed.

5. Consultancy Fee — Instalment 2 ($500)

Due only upon successful visa approval.

This instalment is not charged at all if your visa is refused. There is nothing to refund because nothing is collected.

It becomes payable only on successful US student visa approval and activation of your university email account.

6. If Your Visa Is Refused

A visa refusal does not end our engagement.

We assist with one further US visa reapplication at no additional consultancy fee.

Third-party costs for that reapplication — SEVIS fee, visa application fee and any government or embassy charges — remain payable by you.

This no-additional-fee reapplication applies once. It does not extend to a second refusal or any further attempt.

Alternatively, you may elect to pursue our European pathway at a discounted consultancy fee of €500, payable in two instalments on the same milestone basis.

7. Client Cancellation

You may cancel at any time by written notice to [email protected].

Before university selection is agreed: the $100 deposit is refunded in full.

After selection is agreed but before applications are submitted: the deposit is non-refundable; any application fees not yet paid to universities are refunded.

After applications are submitted: application fees and the 12% service charge are non-refundable.

After the visa process has commenced: Instalment 1 is non-refundable. Instalment 2 is not charged.

8. What We Do Not Guarantee

We do not and cannot guarantee university admission or visa approval. Those decisions rest solely with the universities and with the US Embassy or Consulate. A refusal is not a failure of service and does not by itself give rise to a refund of fees already earned, save as expressly set out above.

9. Overpayments

Any amount overpaid after final settlement is refunded within 14 business days.

10. How Refunds Are Paid

Refunds are made by bank transfer to the account from which payment was received, or to an account you nominate in writing.

Where payment was made in cash, refunds are made by bank transfer against a signed receipt.

Refunds are made in the currency in which payment was received. Exchange rate movements and bank charges are not reimbursed.

We do not make refunds to third parties.

11. How To Request A Refund

Email [email protected] with your full name, the date and amount of payment, and the reason for your request. We acknowledge all requests within 3 business days and resolve them within 14 business days.

12. Disputes

If you are dissatisfied with a refund decision, contact us in writing. We attempt to resolve all disputes amicably within 30 days. Failing that, disputes are referred to arbitration or to the competent courts of Pakistan, in accordance with our Services Agreement.