1. Nature Of Our Services

All services are delivered digitally, by telephone or WhatsApp, by email, or in person at our Lahore office. There is no physical product and therefore no shipping, courier or delivery charge of any kind.

2. What We Deliver

Assessment of your academic profile and eligibility

Shortlisting of suitable universities and courses

Preparation and submission of university applications

Document collection, review and compilation

Assistance with the DS-160 form and supporting documentation

Preparation and guidance for the US student visa (F-1) interview

Ongoing support throughout the visa process

Setup of a university admission email account

3. When Service Begins

Work begins once the Services Agreement is signed and the $100 Application Processing Deposit is received. University applications are submitted only after you give express written approval of the final university and course selection, and the associated application fees are settled.

4. Indicative Timeframes

University shortlist provided: within 7 working days of engagement

Client review of shortlist: 14 days allowed

University admission decision: as little as 5 working days after submission

Visa file preparation: 2 to 3 weeks

Visa decision: 4 to 8 weeks, determined by the Embassy

Total process: approximately 2 to 3 months

These timeframes are indicative, not guaranteed. University decision times, embassy appointment availability and visa processing times are outside our control.

5. How Services Are Delivered

WhatsApp (+92 371 1432516) is used for day-to-day communication and updates. Email ([email protected]) is used for documents, formal correspondence and offer letters. Telephone is used for consultations and interview preparation. Our Lahore office is available for in-person consultations, document handover and interview practice.

6. Payment Methods

Bank transfer to our registered company account — our primary method

Cash at our Lahore office, against a written receipt

Online card payment where available

All fees are denominated in United States Dollars unless stated otherwise. Bank charges and currency conversion costs are borne by the client. A receipt is issued for every payment received.

7. Document Release

Visa-related documents are provided to you as required throughout the visa process. University admission documents that are not required for the visa application are released once all outstanding amounts have been settled in full.

8. Client Responsibilities

Delivery of our services depends on your cooperation. You are responsible for:

Providing accurate and complete information at all times

Providing required documents promptly when requested

Signing and returning university and visa forms without delay

Giving written approval of the university and course selection

Making payments in accordance with the agreed schedule

Attending scheduled consultations and the visa interview

Delays caused by outstanding documents or unreturned forms extend the timeframes above accordingly.

9. What We Do Not Provide

We do not guarantee university admission or visa approval

We do not arrange, provide or assist in the creation of financial documentation. Funds shown must be genuinely yours and genuinely available

We do not provide legal representation before any court or tribunal

We do not arrange employment, and we do not advise that studies can be funded through work in the United States

We do not pay university tuition or living costs on your behalf

10. Office Hours

Monday to Saturday, 10:00 to 19:00 Pakistan Standard Time. Enquiries received outside these hours are answered on the next working day. Our office is at No. A5, A Building, Office 3F-A, Block H Commercial, Lahore 54000.

11. Complaints

If you are dissatisfied with any aspect of our service, contact us at [email protected] or +92 371 1432516. We acknowledge complaints within 3 business days and aim to resolve them within 14 business days.

12. Contact

Silverstone Immigration Law (Private) Limited
No. A5, A Building, Office 3F-A, Block H Commercial, Lahore 54000, Pakistan
Email: [email protected]
Telephone: +92 371 1432516
Web: silverstoneimmigrationlaw.com